Location: Frequent travel to customer sites all over Europe. Occasionally working from home or the Worcester or Paris offices.
Core Roles/Skills: Designing and programming business documents for customers in OptioDCS DCL, teaching customers DCL scripting language, on-site software installation and troubleshooting, project management, on-site customer support.
I worked in a small team for UK and European operations (four in the UK, ten in France), primarily focused on customer specified programming projects. My responsibilities included managing projects from initial concept to installation, programming, through to final user acceptance testing, documentation and project completion. Also included training customers OptioDCS DCL programming language and general product support for all Optio Software products. I was frequent required to visit customer sites throughout the UK and Europe which required a high degree of professionalism and self-confidence. Major projects included writing document generation code for Dell EMEA and HJ Heinz including invoicing, statements and order acknowledgments. Troubleshooting and integration with various host UNIX and Windows operating systems and often unfamiliar customer software installations was an integral part of my duties, which required good analytical skills and the ability to quickly adapt and learn on the job.